Return Policy
Last updated: 13 July 2026
We want you to be fully satisfied with your Purpl Pro. Under EU consumer law you have a 14-day right of withdrawal, and this policy explains exactly how it works.
1. 14-day right of withdrawal
You have the right to cancel your order within 14 days of receiving your item, without giving any reason. The withdrawal period expires 14 days after the day you (or a third party you designated) took physical possession of the goods.
2. How to withdraw
To exercise your right of withdrawal, send a clear statement to support@purplpros.com before the 14 days expire. Include your order number, name and address. We will confirm receipt by email and share the return address.
3. Condition of returned items
- Item must be complete: device, cables, packaging and any accessories included.
- Item may be inspected as you would in a physical store, but must not show signs of use beyond that.
- Excessive wear, damage or missing parts may reduce the refund amount.
4. Return shipping
You must send the item back within 14 days of notifying us. Return shipping costs are paid by you, unless the item is defective or was shipped incorrectly. We recommend using a tracked service — you are responsible for the shipment until it reaches us.
5. Refunds
We refund the full purchase price, including standard delivery costs, within 14 days of receiving the returned item (or receiving proof of return, whichever is earlier). The refund is issued to the original payment method at no extra cost.
6. Warranty (defective items)
All Purpl Pro devices come with a 2-year legal warranty against manufacturing defects, as required by EU Directive 1999/44/EC. If your device is faulty, contact us with a description of the issue and, if possible, photos or a short video. We will arrange a free repair, replacement or refund at our discretion, in line with your statutory rights.
7. Damaged or wrong item on arrival
Please inspect your parcel on delivery. If the item is damaged in transit or you received the wrong product, contact us within 7 days at support@purplpros.com with photos of the packaging and product. We will cover return shipping and send a replacement or full refund.
8. Exclusions
The right of withdrawal does not apply to items that have been unsealed for hygiene reasons after delivery, or to items custom-made to your specifications. This does not affect your legal warranty rights.
9. Contact
Questions about a return? Email support@purplpros.com and we'll get back to you within 2 business days.